FAQ
We want your shopping experience with Becoming H to be simple, transparent, and enjoyable! Here are some of the most common questions we receive from our customers.
Orders & Payments
Q: How do I place an order?
A: Browse our online store, select your size and color, and add items to your cart. When you’re ready, proceed to checkout to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options available at checkout.
Q: Can I change or cancel my order after it’s placed?
A: Orders are processed quickly, but if you contact us at contact@becomingh.com within a few hours of placing your order, we’ll do our best to accommodate changes. Once your order has shipped, we’re unable to make modifications.
Shipping & Delivery
Q: When will my order ship?
A: Orders are typically processed within 2–5 business days. You’ll receive a confirmation email with tracking information once your package has shipped.
Q: Do you ship internationally?
A: Yes! We ship to select countries. International shipping times may vary depending on customs and local delivery services.
Q: How much is shipping?
A: Shipping rates are calculated at checkout based on your location and selected shipping method.
Q: What if my package is lost or delayed?
A: Please reach out to the shipping carrier first using your tracking number. If you still need help, email us at contact@becomingh.com, and we’ll be happy to assist.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for items that are unworn, unwashed, and in original condition with tags attached. Sale items are final sale.
Q: How do I start a return or exchange?
A: Email contact@becomingh.com with your order number and reason for return. We’ll provide the return address and next steps.
Q: When will I receive my refund?
A: Once your return is received and inspected, refunds are processed to your original payment method within 7–10 business days.
Sizing & Fit
Q: How do I find my size?
A: Each product page includes a size guide with detailed measurements. Most garments fit true to size, though many styles are designed for a naturally loose, comfortable fit.
Q: Do your clothes run true to size?
A: Yes — our collections are true to size. If you prefer a more tailored look, consider sizing down on styles described as relaxed or oversized.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.